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Terms and Conditions

15% OFF RATSBAG & COLLECTION PACKAGES OFFER TERMS AND CONDITIONS

1. The offer includes a 15% discount on RATSBAG collection only. It only apply on the second bag and on, when picking up two bag or more at the same location at the same time.'

2. The promotional code applies to a collection packages only. It does not apply to purchase the RATS-BAG.

3. The offer is a limited time and we have the right to cancel promotion at our convenience without notice. 

4. The offer is available if you purchase online only.

5. This offer doesn't apply if you call in our customer service to schedule you RATSBAG pickup

6. No other offers can be used in conjunction with this discount

RATSBAG CONDITIONS OF PURCHASE AND USE

1. RATSBAG DELIVERY
2. TAKING CARE OF THE BAG
3. POSITIONING THE BAG
4. FILLING THE BAG - ACCEPTABLE & UNACCEPTABLE MATERIALS 
5. CONTACTING US TO ARRANGE COLLECTION
6. ALLOW ACCESS
7. REFUND POLICY

TERMS AND CONDITIONS OF WEBSITE USE

1. GENERAL
2. COOKIES AND INFORMATION USAGE
3. COPYRIGHT

RATSBAG CONDITIONS OF PURCHASE AND USE


1. RATSBAG DELIVERY

We send our RATSBAG next working day as standard via our carefully selected third party couriers. If you place your order with RATSBAG before midday on Monday to Thursday you should receive your RATSBAG the very next day. Orders placed before midday on Friday will be delivered Monday; orders placed after midday on Friday will be delivered Tuesday. There is no courier service available for weekend.

We use a variety of different couriers depending on the delivery destination and although they strive to meet exacting delivery schedules, incidents do sometimes occur causing a delay so it can occasionally take longer.

Though delivery times cannot be guaranteed, we are proud that 99% of orders do arrive the next working day.

For all non-NJ orders it may take longer to receive your RATSBAG

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2. TAKING CARE OF THE BAG

The RATSBAG is very strong but may be weakened if damaged. Check your bag after unpacking it and avoid puncturing or tearing it during use. Do not use the bag to dispose of sharp objects, hot ashes or anything that may penetrate it. The RATSBAG is a single trip bag and will not be replaced.

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3. POSITIONING THE BAG
Do this before you start to fill it. You may not be able to move it later and any attempt to do so may result in you damaging the bag or hurting yourself.

Please bear in mind that the RATSBAG must be left within 13 feet of a public highway and that the driveway must be at least 13 feet wide to enable access for the truck.

Please also note that our trucks may not drive on to dirt roads due to the risk of damage or getting the truck stuck

It's important to be aware that your collection will be carried out by a large truck. Our standard fleet consists of 26 tonne vehicles, which are about the size of a fire engine. If you have any concerns about access, please contact us for full specification before you place your order as a handling fee may be applied if a collection fails due to access, or we have to collect via one of our specialist smaller vehicles.

The bag must be well clear of any walls, trees, parked cars, overhead wires or anything else that might obstruct the operation of the crane.

You should not place your RATSBAG on public highways or curbs without obtaining prior permission to do so from your local authority.

Should access to the bag be restricted, there may be a charge incurred to accommodate an alternative collection vehicle. Please contact us for more information.

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4. FILLING THE BAG - ACCEPTABLE & UNACCEPTABLE MATERIALS
Distribute your waste and its weight evenly and do not overload or fill the bag above the top edge. Maximum 2000 Lbs for a SMALL bag, 3,300 Lbs for a medium bag and 4,500 Lbs for a large bag. If the bag is overfilled, you will be charged extra.

1 CU. Yard SMALL bag ACCEPTABLE & UNACCEPTABLE MATERIALS


We accept heavy & light construction debris & household items junk.

EX: Cement, stone, dirt, brick, Sheetrock, tiles, plywood, furniture, garbage, papers rubbish etc.


3 CU, Yard MEDIUM bag ACCEPTABLE & UNACCEPTABLE MATERIALS


We accept LIGHT construction debris only & household items/junk.

EX: Sheetrock, plywood, carpet, wood, furniture, garbage, house hold rubbish etc.


8 CU, Yard LARGE bag ACCEPTABLE & UNACCEPTABLE MATERIALS


We accept ONLY household items junk.

EX: furniture, household junk, papers, rubbish, toys, clutter, clothing etc.

NO construction debris at all. If you fill your large dumpster bag with any (light or heavy) construction debris, we will not pick it up or charge you an extra fee. 

DEBRIS CLASSIFICATION


LIGHT DEBRIS:

  • HOUSEHOLD ITEMS
  • CARPET
  • WALL STUDS
  • PLYWOOD
  • SHEETROCK
  • INSULATION
  • SMALL TWIGS
  • WINDOWS
  • DOORS
  • WOOD FLOORING
HEAVY DEBRIS:

• CLEAN CONCRETE W/  ANYTHING MIXED
• STONE
• DIRT
• ROCK
• BRICK
• CINDER BLOCKS
• ASPHALT SHINGLES
• SAND
• PLASTER
• TILES WITH PLASTER
HOUSEHOLD ITEMS

  • HOUSEHOLD JUNK
  • FURNITURE
  • BOOKS
  • TOYS
  • KITCHEN ITEMS
  • CLOTHING
  • PAPER GOODS
  • TOILETRIES


NO HAZARDOUS MATERIALS OF ANY KIND:


Wet Paint
Fuel
Large Tree Stumps
Propane Tanks
Railroad Ties
Tires
Industrial Waste
Flammable Materials
Radioactive Materials

Asbestos
Batteries
Chemicals
Food Waste
Hot Materials
Medical Waste
Oil
Oil Filters
Sharp Glasses


Please Note: The RATSBAG is intended for the disposal of ordinary household, garden and builders’ waste only. The bag should not be used to dispose of hazardous or specialist wastes. Examples include asbestos, batteries, electrical goods, gas bottles, liquids, chemicals, sprung mattresses and clinical or food waste. These are more costly to recycle or dispose of so if we find any of the above in your bag, any surcharges will be passed onto you directly. You should also be aware that failure to declare these wastes or comply with this guidance may put you in breach of US environmental protection laws. For an exhaustive list of prohibited items or for further information regarding a particular waste stream, please contact us or refer to our Accepted & Prohibited Waste Streams fact sheet.

Due to EA legislation, plasterboard cannot be accepted if mixed with other waste streams. We can only collect plasterboard if it is segregated into it’s own RATSBAG. Please contact us on 
1-888-728-7224 if you have any questions regarding the waste in your bag.

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5. CONTACTING US TO ARRANGE COLLECTION
We are open Monday to Friday between 8am and 6pm (excluding holidays); these hours may be extended during peak season. Be ready to tell us your unique collection ID (if you purchased your bag and collection through our website), if you’ve used a RATSBAG before, your contact details including a daytime telephone number, what’s in your RATSBAG, where your RATSBAG is located, how many RATSBAGs and what size are ready for collection, if your road is wide enough for our collection truck (at least 12 feet), if you think there may be any other access issues and finally, if you need to be there when we collect.

Our prepaid collection service is valid for 6 months from the date of purchase. The price paid at the time of purchase is valid throughout this timeframe. If you wish to arrange a collection after this time you may incur a surcharge. There are a handful of postcode areas we are unable to extend this prepaid offer to. For more information call us on 1-888-728-7224. RATSBAG will aim to collect your bag within 5 working days, starting from the day after your request. This may be extended during peak times (e.g. bank holidays) but we’ll always keep you posted.

Please note that the collection price will be confirmed at time of booking. Price variations may apply in some areas. If you have any concerns regarding your location please contact us before you purchase the bag and we will be able to confirm your collection price.

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6. ALLOW ACCESS
Make sure that our collection representative can access the collection site at any time between 6am and 9pm seven days a week, even if nobody is there. Please note that we reserve the right to refuse collection if a bag is positioned beyond the reach of our vehicle, our truck would need to drive onto block paving, the crane operation is obstructed, our collection representative cannot gain access to the site, or if the bag is overloaded, overfilled, damaged or contains anything other than ordinary household, garden or builders’ waste (refer to ‘Filling the bag’ above).

Please advise staff at time of booking of any restrictions that may apply to the collection site e.g. red route network, no parking, no waiting etc.

If collection is unsuccessful for any of these reasons it will not be possible to issue you with a full refund. Please be aware that the RATSBAG fleet are costly to run so for this and environmental reasons we aim to keep mileage to a minimum.

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7. REFUND POLICY
ALL RATSBAG SALES ARE FINAL. No refunds, no returns, no exchanges.

You cannot cancel the collection service once it has started. It may be possible to reschedule the collection at www.ratstbag.com.

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TERMS AND CONDITIONS OF WEBSITE USE

1. GENERAL

Use of this website constitutes your acceptance of these terms and conditions, which take effect immediately on your first use of the website. HIPPO reserves the right to add to or change these terms and conditions at any time by posting changes online and it is your responsibility to refer to and comply with these terms on accessing the website. Your continued use of this website after changes are posted constitutes your acceptance of these terms and conditions as modified.

Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial home use. Any other use requires the prior written permission of HIPPO. You agree not to adapt, alter or create a derivative work from any of the material contained in this website or use it for any other purpose other than for your personal non-commercial use. You agree to use this website only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this website by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this website.

The information contained on this website does not, and will not, form any part of a contract or offer for sale. Furthermore it does not constitute an offer capable of acceptance and no binding commitment may be entered into on the basis of the information contained on this website.

Links to the RATSBAG website must be direct to the RATSBAG homepage. HIPPO disclaims all liability for any legal or other consequences (including for infringement of third party rights) of links made to the RATSBAG website.

HIPPO provides the material published on its website on the basis that it disclaims all warranties in respect of such material, whether express or implied. Neither HIPPO nor the original providers of the material accept any liability for any direct, indirect, incidental or consequential loss of business, revenues or profits or special damages arising from the publication of the material on the RATSBAG website. The names, images and logos identifying HIPPO or third parties and their products and services are proprietary marks of HIPPO and/or third parties. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any licence or right under any trademark or patent of HIPPO, or any other third party.

HIPPO endeavours to ensure that all information and material on the website is correct and accurate but does not accept any liability for errors or omissions; neither does HIPPO warrant that use of this website will be uninterrupted or error free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the materials.

HIPPO is not responsible for the content of any material you encounter after leaving our website via a link in it or otherwise and HIPPO excludes to the fullest extent permitted by law all liability that may arise in respect of such material.

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If these terms and conditions are not accepted in full, use of this website must be terminated immediately.

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2. COOKIES AND INFORMATION USAGE

In summary, the cookies that we track on www.RATSBAG.co.uk are for Google Analytics purposes so that we can continue to build you a better website. We also use cookies for our live chat system, so that we can see that you are visiting our website and provide you with live customer support. Your right to refuse cookies and what happens if you refuse them: You can refuse cookies by activating the relevant setting on your internet browser. However, if you do so you may not be able to access all or parts of our website, such as the live chat service. If you carry on using our website and do not change your browser settings we will assume you consent to us using cookies as described above. There are two broad categories of cookies:

Persistent cookies: Persistent cookies remain on your device until deleted manually or automatically.
Session cookies: Session cookies remain on your device until you close your browser when they are automatically deleted.
Types of information we use

Username and password: To provide you with a user account, this includes a user name and password which we keep in case you have any log-in problems or have forgotten your username.

Name, address and postcode: To allow us to send the RATSBAG to you at your stated address and for collection purposes.

Email address: We send confirmation of any orders you make to your given email address, we may use your email address to contact you should any issues occur with your order and if you have opted in, send you relevant marketing from time to time.

Telephone number: This is to contact you directly should there be any problems with your order, collection and if you have requested a call back or to be contacted the day before your collection is taking place.

Payment card number, expiry date, issue no and name of card holder: This is to process and take payment for your order.

IP addresses: When you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device. This is used to analyse and improve our website and also to communicate with your computer via our live chat service.

Cookies: Cookies take minimal pieces of information from your browser about which areas of the website you access. We use this information purely to improve the layout, information and customer experience of the website based on this data. Our live chat service, which runs through a service called O lark, requires cookies to see that you are currently on our website and on which page, which allows us to provide you with a better standard of live customer service.

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3. COPYRIGHT

All rights, including copyright and database right, on the RATSBAG website and its contents, are owned by or licensed to HIPPO, or otherwise used by HIPPO as permitted by applicable law. In accessing the RATSBAG website, you agree that you will access the contents solely for your own private use and not for any commercial or public use. You are not permitted to copy, download, store (including in any other website), distribute, transmit, broadcast, adapt or change in any way the content of these web pages without the prior written consent of HIPPO or in accordance with the Copyright, Designs and Patents Act 1988.

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